TRUST & SAFETY
Know what the tool does—and what it doesn’t.
Clear boundaries matter when technicians are working around live voltage, pressure, refrigerant, combustion, and rotating equipment.
PUBLIC FIELD TESTDEVICE-LOCAL NOTESMANUAL LINKSNO ACTIVE CHECKOUT
What works without a subscription?+
The source-reviewed code library, guided diagnostics, field calculators, saved codes, service-call workbench, exports, and printable reports are all available in the current free MVP.
What works without an internet connection?+
After one successful online visit, the core site, source-verified error codes, guided diagnostics, condensate diagrams, calculators, saved codes, and device-local service calls remain available offline. Ask Gauge, feedback delivery, the private owner dashboard, and external manufacturer manuals still require a connection.
Is Ask Gauge using paid AI right now?+
No. Ask Gauge is clearly labeled Free Demo Mode and uses a limited rule-based preview. The protected API connection remains inactive until live AI is deliberately enabled.
Where are service calls and saved codes stored?+
They stay in this browser on this device. HVAC Answer Guy does not currently send those notes to a server. Export a backup before clearing browser data or changing devices.
Are error codes guaranteed across every model?+
No. Codes are grouped by manufacturer and equipment family. Source-verified entries are shown by default; entries still undergoing source review are clearly separated. Always confirm the full model number and current manufacturer literature.
Can someone without EPA certification use the refrigerant guidance?+
The site may be read for education, but it does not authorize refrigerant handling. In the United States, anyone performing work that could release regulated refrigerant must meet applicable EPA Section 608 requirements. Users are responsible for certification, licensing, safe work practices, and legal compliance.
Can this replace licensed training or safety procedures?+
No. The site is a field-assistance tool for trained HVAC professionals. It never authorizes bypassing safeties, unsafe live work, or ignoring manufacturer procedures and applicable law.
What happens to the feedback I submit?+
Feedback is stored privately for product testing. Contact information is optional, and technicians should not include customer names, addresses, passwords, or other private job information.
What remains before the full launch?+
Field testing, final pricing, user accounts, payment and usage controls, expanded manufacturer coverage, and validation of live AI costs and answer quality.